In the two years since we first did an in depth study of Credit and Collection Technology, I have been extremely impressed by the strides the vendors have made in filling out their solutions. B2B credit and collections is a much more complicated process than most people think, and I am including C-level executives in that assessment. With multiple points of interaction between buyer and vendor, any number of things can affect the order-to-cash process. Moreover, if something goes wrong it is bound to turn up during settlement - no wonder collectors sometimes feel all they ever do is clean up after the party. The point is, the Receivables and Collections Management (RCM) vendors have now gotten a very good handle on all the little details and exceptions that impact cash flow.

Two years ago, the RCM vendors were still working on filling out their solutions. Most of them were strong in only two or three of the six prime segments that make up the RCM universe. For example, one vendor would be good at collections, disputes and cash applications while another focused on primarily on risk management and collections.

While the vendors each have a unique approach to RCM, they all now offer expanded solutions that address most, if not all, of the RCM spectrum. That’s good news for trade creditors, who can now implement an end-to-end order-to-cash solution - more straight through processing, better analytics, and fewer process disconnects all translate into dramatically higher productivity and cash flow.

Download the new RCM complementary whitepaper, or purchase the full report here.

Last 5 posts by Dave Schmidt

• Receivables and Collections Management (RCM) Comes of Age - November 13th, 2007
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