Automating Self-Service IT
Interesting article by Rick Lemieux at itSM Solutions on self-service automation
…when was the last time you dealt with a live person to perform a financial transaction, book a flight or schedule a service call – or even pay for your groceries at the supermarket? Automation of self-service has become pervasive and is even making inroads into IT Request Fulfillment and Access Management…
Written by Will Donovan - Visit Website
Will Donovan's Articles
Last 5 posts by Will Donovan
- Paystream Study: Orange County Public Schools - February 23rd, 2008
- NetSol Expands Into Healthcare Sector Automation - December 2nd, 2007
- Choosing how to connect up the dots in 2.0 - December 2nd, 2007
- New SaaS content management app - December 2nd, 2007
- Automating Self-Service IT - November 21st, 2007
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