For lenders, staying ahead of the competition by delivering better, faster customer service is essential. Mountain West Financial, a full service privately held mortgage banker, chose Hyland Software’s enterprise content management (ECM) solution through partner DocuSource. The lender will use the solution to promote better service by streamlining processes in lending procedures.
This is the second time Hyland can call Mountain West a customer. As the economy declined, Mountain West opted to move to a solution that promised the same efficiencies at a lower price. Because the solution wasn’t flexible and was too complex for users, the lender returned to Hyland.
Mountain West began its OnBase implementation in the post-close and accounting departments. The lender has already duplicated existing paper processes with OnBase workflows to automate investor delivery. It plans to continue to expand its workflows with the goal of becoming completely paperless within the next five months.
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