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Most Recent Voices » Will Donovan

Paystream Study: Orange County Public Schools

Posted in PayStream Analyst, Purchase to Payment, Contributed, Voices by Will Donovan on February 23rd, 2008

Company: Orange County Public Schools

Implementation: PayStream’s Payment Process Analysis™

Industry: Education

Company size: 12th largest of 16,000 school districts in the United States

“Exceptions like missing GR’s are killing our productivity.” — AP Department

The problem

  • Explosive growth in student population
  • Entirely manual document management system
  • Approval process inconsistent with current leading practices
  • Limited visibility with current ERP deployment
  • Missing available discounts
  • Invoicing process costs 60% above industry average
  • Poor communication between departments
  • Poorly trained AP staff

The solution

  • Conduct an automation assessment of accounts payable process
  • Document metrics with PayStream’s methodology and benchmarking data
  • Introduce document imaging technology to the system
  • Exploit PayStream’s library of best practices across the industries
  • Expand electronic payment options (P-Card, EFT & EDI)
  • Apply workflow to enhance approval process and communication
  • Specialize AP tasks and training

The benefits

  • Scalable AP department to accommodate explosive growth
  • Imaged documents only mouse-clicks away from all departments
  • Invoicing costs in line with industry average
  • Reduce exception handling commitment by 50%
  • Efficient approval process from workflow
  • Productivity gains from AP training and specialization
  • Improve financials from

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NetSol Expands Into Healthcare Sector Automation

Posted in Healthcare Revenue Cycle, Voices by Will Donovan on December 2nd, 2007

“Ubiquitous Hospital Management System” - That sort of sums it all up doesn’t it? Healthcare is probably the most paper-filled industry that shouldn’t be.

NetSol and its partner are working towards the research and development of a ubiquitous Hospital Management System that will serve as an automated, secure and integrated solution for any hospital’s clinical, financial and management needs. This collaboration enables each party to complement the unique capabilities of the other and will provide pros…

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Check out PayStream’s new Technology Insight Report on Healthcare Document Imaging.

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Choosing how to connect up the dots in 2.0

Posted in Voices by Will Donovan on December 2nd, 2007

Travel Expense Management is definitely seeing a renewed interest due to government SoX standards, along with rising costs across the board and renewed urgency for business travel as electronic communication further underscores the importance of the face-to-face.

Concur says it’s bringing travel and expense management into the Web 2.0 era by connecting up online booking and expense claim settlement as an end-to-end process. But there’s more than one way to connect across those two components.

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Check out PayStream’s Travel Expense Management Technology Insight Series Report.

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New SaaS content management app

Posted in Voices by Will Donovan on December 2nd, 2007

Really interesting article about SaaS’s influence on the financial automation software industry:

While speakers often referred to Salesforce.com as the ultimate example of a successful SaaS company, even they appeared surprised at the diversity of markets in which SaaS is gaining traction: procurement (Ariba), timesheets (Journyx), project management (BaseCamp) and now web design with SiteJourney.

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PayStream’s new Receivables and Collections Management and Interactive Collections Communications Technology Insight Reports discuss the rise of Software as a Service (SaaS) as platforms, beyond the current well known be beheamouth, Salesforce.com.

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Automating Self-Service IT

Posted in Voices by Will Donovan on November 21st, 2007

Interesting article by Rick Lemieux at itSM Solutions on self-service automation

…when was the last time you dealt with a live person to perform a financial transaction, book a flight or schedule a service call – or even pay for your groceries at the supermarket? Automation of self-service has become pervasive and is even making inroads into IT Request Fulfillment and Access Management…

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Payment Tsar & Payment Quotient - Which Comes First, the Chicken or the Egg?

We talk a lot about Business and Financial Process Optimization at PayStream. To quote Austin Powers, “It’s our bag.” But these two terms are fuzzy and often used in the industry without really drilling down into what exactly they do and/or mean.

I personally believe the novelty and uniqueness of our approach lies in the methods and goals we advocate for. Specifically, we underscore the Payment Tsar and the Payment Quotient as the primary goals of process optimization, as they provide strategic visibility, risk mitigation, and encourage entire culture shifts towards financial automation and efficiency.

A Payment Tsar/Tsarina is unique as he or she holds a C-Level position and is personally in charge of maintaining strategic visibility over the entirety of the financial supply and payment chain. This individual, properly endowed with effective tools and authority, is capable of informing his or her entire company on strategic process efficiency initiatives, up…

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The Advantage of Self-Sevice Autopay Enrollment

If you need consolidated evidence that there are tremendous advantages that electronic collections and/or payment networks promise to collectors, look no further than Bank Technology News‘ recent article, “The Innovators 2007.”

I call attention to two impressive details having to do with customer enrollment:

  • Bank of America reported that online customers are 27% more profitable than traditional customers, with deposit balances 15 percent higher and loan balances 28 percent higher.
  • SunTrust Banks found that customers who receive at least three e-bills per month have a 78 percent lower attrition rate and were 86 percent more profitable than offline customers. The implementation of the Web RXP version prompted a strong initial boost in the number of customers signing up for ebills, says Sarah Overcash, SunTrust avp and online bill-pay product manager, with nearly 30 percent of the bank’s active online base currently receiving at least one e-bill.

Consider this in relation to the…

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The Digital Factory on Managing Automation

Posted in Voices by Will Donovan on November 7th, 2007

The digital factory has been stalled by cost, culture, complexity, and an inability to close the loop between product design and factory floor control. But that’s about to change. An interesting story from Managing Automation about GM’s new electronic engineering workflow tool.

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Receivables and Collections Management 2.0: Emerging Solutions and Increasing Automation

Posted in Voices by Will Donovan on November 3rd, 2007

Announcing PayStream Advisors’ new buyers guide, “Receivables and Collections Management Release 2.0: Emerging Solutions and Increasing Automation”, for credit, treasury, accounting, finance managers and information technology managers.

Insight to follow soon!

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Transcepta #3 - Going from strength to strength - community of 12,500 users

Posted in Voices by Will Donovan on November 3rd, 2007

Here’s PayStream Voices’ guest blogger Manoj Ranaweera’s notice on Transcepta’s monumental achievement.

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