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In the two years since we first did an in depth study of Credit and Collection Technology, I have been extremely impressed by the strides the vendors have made in filling out their solutions. B2B credit and collections is a much more complicated process than most people think, and I am including C-level executives in that assessment. With multiple points of interaction between buyer and vendor, any number of things can affect the order-to-cash process. Moreover, if something goes wrong it is bound to turn up during settlement - no wonder collectors sometimes feel all they ever do is clean up after the party. The point is, the Receivables and Collections Management (RCM) vendors have now gotten a very good handle on all the little details and exceptions that impact cash flow.
Two years ago, the RCM vendors were still working on filling out their…
